LOC02: FROM 'THE MODEL EXPRESSWAY GROUP' TO 'TO BE A PREMIER GLOBAL EXPRESSWAY GROUP'

The new top box or vision was unveiled last week for PLUS. We were told that a premier global expressway will have to be:

Efficient - fulfills requirement as the lowest possible cost. PLUS like everyone else in the world is currently facing a headwind. With fuel price increase, people will reduce their travelling thus revenue will be affected. Central banks in order to contain inflation, will likely increase interest rates. This will increase borrowing costs. With the possibility of decreasing revenue and potential increase in cost, efficiency will be a major priority.

Safe - From the customer survey conducted recently, their safety is the most important attributes when they use the expressway.

Enhances Quality of Life - Expressway enhances quality of life by making travelling faster, convenient and enjoyable.

A Premier Global means one of the best in the world. Hence the benchmark of our services will be other major expressway companies namely Transroute or Autostrade. Thus if we were to bring up an idea to the management, either in new product or transformation of existing process, it must fit into those objectives. A challenging change indeed. Proponents would argue that being a premier will provide a return to stakeholders and will realise Malaysia's Vision 2020. Resistors concern will be the huge amount of investment required. The first step is to keep focussed on the change objectives and move forward.